Schedules

A schedule tells the booking page which days and times to offer. Each form uses one schedule. Several forms can share one.

Your workspace starts with Primary schedule: Monday to Friday, 9 AM to 5 PM, with customers picking Morning or Afternoon.

Edit a schedule

1. 1

   Open the schedule

   In the sidebar, click Schedules, then click your schedule.

2. 2

   Set your hours

   Under Weekly Availability, turn each day on and set start and end times. Use Add break to split a day, or a Quick set preset. Click Save Changes in that section.

   

3. 3

   Set appointment details

   Under Appointment Details, choose the options below and click Save Changes in that section.

4. 4

   Add date overrides

   Under Holidays & Date Overrides, click Add Override, pick a date, and set that day's hours. Click Save Changes.

Appointment details

• Booking format — Morning / Afternoon (the default): customers pick a part of the day, not an exact time. Time Windows: customers pick from generated time slots. First available: customers take the soonest open slot or pick a date.
• Appointment length and Show slots every — how long each slot is and how often slots start (30, 60, 90, or 120 minutes). These show only for Time Windows.
• Calendar view — Month view or Week view for the date picker.
• Limit future bookings — how many days ahead customers can book. Default 90.
• Minimum notice — how many days from today availability starts. Default 1.

Turn on scheduling for a form

The Scheduling step is off on every new form.

1. Go to Booking Forms and open your form.
2. On the Appearance tab, under Booking Steps, turn on Scheduling.
3. Next to Use, keep Default schedule or pick another schedule.

What customers see

Customers see only slots that:

1. Fall inside the schedule's working hours.
2. Match the override's hours on dates you've overridden.
3. Start at least Minimum notice days from today and fall within Limit future bookings.

If you connected a technician calendar, such as Housecall Pro, busy times are removed too.

If a day has no open slots, customers see "No slots available on this day." and can pick another day.