ServiceReserve
Free form template

Garage door repair request form template so the right spring is on the truck.

A free garage door repair request form that asks what broke, the door size and material, and the opener brand, with a photo of the springs. The form on this page is interactive, so try it. Use it on Google's Book online button, embed it on your website, or share a link.

Use this template freeBuild it free · start your 30-day trial when you go live

Try it: the form on this page is interactive. Pick a service, answer the questions, and step through to the confirmation.

LG

Liberty Garage Door Co.

3900 E Camelback Rd, Phoenix AZ · (602) 555-0104

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Questions in this template, and why they matter

QuestionTypeWhy ask it
What's wrong with the door?(required)Broken spring · Door off track · Opener not working · Door won't open or close · Snapped cable · Damaged panel · Noisy door · OtherDropdownThe problem decides whether the tech brings springs, cables, rollers, or an opener.
Single or double door?(required)Single (about 8–9 ft wide) · Double (about 16 ft wide) · Not sureRadioDoor width sets the spring size and count, the most common reason for a second trip.
Is a car stuck inside?Yes / NoA trapped car makes the job urgent and is worth a same-day slot if you have one.
What is the door made of?Steel · Wood · Aluminum and glass · Composite · Not sureDropdownHeavier doors need heavier springs, and wood or glass panels change the repair quote.
What brand is the opener?LiftMaster · Chamberlain · Genie · Craftsman · Linear · No opener · Other or not sureDropdownOpener brand tells you which logic boards, remotes, and keypads to bring.
Photo of the springs and openerFile uploadA photo shows torsion vs. extension springs and the opener model before anyone climbs a ladder.
Anything else we should know?Long textGate codes, a second door, or a recent repair attempt all change how the visit goes.

How to use this template in ServiceReserve

  1. 1

    Sign up and pick Garage Doors

    Your booking form starts with the Garage Doors services: Garage Door Repair, Spring & Cable Replacement, Opener Installation / Repair, New Door Installation, and more. Rename, reprice, or remove any of them.

  2. 2

    Add the questions

    Open Services and add the questions above to the whole form, a category, or a single service. Mark the ones you can't dispatch without as required.

  3. 3

    Set your area and arrival windows

    Add the ZIP codes you cover in Service areas and choose how customers pick a time in Schedules.

  4. 4

    Publish it where customers find you

    Turn on the Book online button on Google, embed the form on your website, or share a link or QR code.

Tips for a better garage door request form

  • Require only what's wrong and door size; those two answers get the right spring on the truck, and the photo fills in the rest.
  • Put New Door Installation on a separate form with scheduling turned off, so consultations come in as requests your sales team follows up on.
  • The default minimum notice is 1 day, so lower it in Schedules if you want broken-spring customers to see today's arrival windows.
  • Add a Text block under the photo question showing where the springs are, since many homeowners don't know what to photograph.
  • Set your ZIP codes in Service areas so a customer across the metro sees an out-of-area message instead of booking a slot you can't reach.

The question list, ready to copy

Use it in ServiceReserve or any form builder.

1. What's wrong with the door? (required) — Dropdown: Broken spring, Door off track, Opener not working, Door won't open or close, Snapped cable, Damaged panel, Noisy door, Other
2. Single or double door? (required) — Radio: Single (about 8–9 ft wide), Double (about 16 ft wide), Not sure
3. Is a car stuck inside? — Yes / No
4. What is the door made of? — Dropdown: Steel, Wood, Aluminum and glass, Composite, Not sure
5. What brand is the opener? — Dropdown: LiftMaster, Chamberlain, Genie, Craftsman, Linear, No opener, Other or not sure
6. Photo of the springs and opener — File upload
7. Anything else we should know? — Long text

Frequently asked questions

Can customers book same-day garage door repair?

Yes, if you allow it. Set the schedule's minimum notice so today's arrival windows stay open, and use date overrides to close days when you're full.

Can customers upload a photo of the broken spring?

Yes. Add a File upload question to the form or to the Spring & Cable Replacement service. The photo arrives with the request.

Can I show a service call fee?

Yes. Set a price on each service and turn on Show prices so customers see the fee before they book. Payment is collected your usual way.

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